Aq44 Privacy Policy — Our Commitment to Protecting Your Data
Aq44 handles the personal data of Bangladeshi users with the utmost care. This Privacy Policy explains how we collect, use, and protect your information.
Last Updated: January 2026
What Data We Collect
When you register on the aq44 platform and use our services, we collect various types of information. This data is gathered primarily to provide you with a safer and better experience. We only collect what is necessary — no unnecessary personal information is ever gathered.
Account Information
During registration, we collect your name, email address, mobile number, date of birth, and residential address. This information is essential for verifying your identity and securing your account. It is also used to confirm that users meet the 18+ age requirement.
Device & Browser Information
Your device type, operating system, browser type and version, IP address, and screen resolution are collected automatically. This information helps us improve site performance and identify security threats. It is also used to optimize the experience for mobile users.
Local Payments & BDT Data
For Bangladeshi users, transaction records are stored for payments made via local methods including bKash, Nagad, and Rocket. We log the BDT amount, transaction date and time, and payment method type. Full card numbers and bank account PINs are never stored, and all financial data is kept encrypted at all times.
Usage Data
We collect detailed records of which pages you visit, how long you spend on them, which games or sports events you participate in, and which platform features you use. This usage data helps us improve our service and create a personalized experience for you. It is also monitored to promote responsible gaming.
How Your Information Is Used
Aq44 uses the data it collects solely for specific, legitimate purposes. We never use your information for anything unnecessary without your consent. Transparency in every use of your data is a core principle we uphold.
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Account Management & Verification
Your data is used to create and manage your account, verify your identity, and maintain account security. This includes preventing fraudulent accounts and confirming the authenticity of each user.
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Transaction Processing
Payment-related information is used to accurately process deposit and withdrawal requests, verify payments, and maintain a history of financial transactions.
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Customer Support
Account and usage data is used to resolve your issues quickly, assist with account recovery, and deliver personalized support.
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Responsible Gaming Monitoring
User activity patterns are analyzed to detect unusual behavior, and support is provided where needed. This information is also used to enforce the 18+ age requirement.
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Platform Improvement & Personalization
Usage patterns are analyzed to improve site performance and features. This data also helps us display content and offers tailored to your preferences.
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Legal Compliance & Security
Data is used to comply with applicable laws and regulations in Bangladesh, detect fraud, and maintain the security of the platform.
Cookies & Tracking Technologies
The aq44 website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser that help remember your preferences and session details. We use three types of cookies — essential cookies, functionality cookies, and analytics cookies.
Essential Cookies
These cookies are essential for the site to function properly. They are used to maintain login sessions, store security tokens, and retain information in your shopping cart or betting slip. Without these cookies, the site will not work correctly, and they cannot be disabled.
Functionality Cookies
These cookies remember your language preference, display settings, and other personal preferences. On your next visit, the site loads faster and delivers a personalized experience based on your saved settings.
Analytics Cookies
These cookies help us understand how many users visit the site, which pages are viewed most, and how users navigate through the platform. All data is collected in fully anonymized form and is used solely to improve the quality of our service.
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain key features of the site to stop working properly. Cookie management steps vary by browser — refer to your browser's help section for detailed instructions.
Data Retention, Security & Third Parties
Data Retention Period
Aq44 retains all necessary data for as long as your account remains active. After account closure, certain information may be kept for up to five years to meet legal requirements. Financial transaction records are retained for the period prescribed under Bangladesh's financial regulations. Once the applicable retention period expires, data is securely deleted or anonymized.
Security Measures
Aq44 uses industry-standard SSL/TLS encryption to keep your data secure. Sensitive information — especially payment data — is protected with the highest level of encryption available. Our servers undergo regular security audits, and firewalls along with two-factor authentication are in place to prevent unauthorized access. In the event of a data breach, we act swiftly and notify all affected users.
Sharing Data with Third Parties
Aq44 never sells your personal data or transfers it to third parties for commercial purposes. That said, limited information may be shared with trusted partners necessary for operating our services — such as payment processors, identity verification providers, and technology support providers. These partners are bound by strict confidentiality agreements and may only use data for specified purposes. Data may also be disclosed in response to legal obligations, court orders, or lawful requests from government authorities. We regularly assess the data protection standards of every third-party partner, and we will terminate the relationship if our standards are not met.
Your Rights Over Your Data
Aq44 believes you should have full control over your personal data. In accordance with Bangladesh's Digital Security Act and international data protection standards, we provide you with the following rights. To exercise any of these rights, please contact our support team — we will endeavor to respond to your request within 30 business days.
Right to Access
You may request a copy of all the data we hold about you at any time. We will provide it in a clear, easy-to-read format. You can also view your profile information by logging into your account settings.
Right to Rectification
If any of your personal information is inaccurate or incomplete, you may request a correction. Some details can be updated directly in your account profile, while others can be corrected through our support team.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data. However, information required to meet legal obligations or resolve disputes may not be erasable before the end of its designated retention period.
Policy Updates & Contact
Policy Change Notifications
Aq44 may update this Privacy Policy from time to time. You will be notified of any significant changes via email or platform notification at least 30 days before they take effect. Continuing to use aq44 after an update constitutes acceptance of the revised policy. The "Last Updated" date at the top of the page will always reflect the most recent revision. We also maintain an archive of previous versions, available upon request.
Contact Support
For any questions, concerns, or rights requests related to this Privacy Policy, please reach out to our data protection team. Our support team is available 24/7 Bangladesh time. Email us at: support@aq44.biz. We typically respond within 24–48 hours; complex requests may take up to 30 business days.